Making knowledge actionable

Every company has a know-how and a why of operating. Capturing this knowledge is key, especially in big corporations where it is compartmentalized by default.

We shouldn't assume companies have the know-how built in. Many seek independent advice (often consultants) for new ideas, improvements, optimizations. As agents become prominent, they will benefit from knowing industry best practices and become the de facto consultant of sorts, especially in SMBs.

Let's assume for a second that knowledge and context are solved, I wrote about capturing knowledge in the LLM software frontier. This one is about the other half. How do we make it actionable, so it helps us proactively in the tasks we cannot automate away?

My attempt at a copilot is called Savvy, and it's open source. Savvy is the smallest possible version of the "agent as a consultant". It solves a particular pain I had: no matter how well I prepared for a call, I would either forget the method or the complete outline of things I wanted to mention during the conversation.

It doesn't join my meetings so it works with all meeting apps. Most importantly, it bases the advice it gives off of the corpus you give it. It can be either your personal know-how or some company-wide document.

The recommendations come from a simple brief document you can ask Savvy to generate or from a pre-made file you give it. The brief is important because it distills the corpus into a single document. I find it useful when:

• In sales/negotiation calls I want to follow a specific process and techniques.
• I want to make sure to remember to mention something in a conversation.

Technically, Savvy uses your Claude Code subscription or your ChatGPT subscription for the live recommendations and either AssemblyAI or Deepgram for the live transcript. It listens to the system audio and microphone and creates live recommendations of what you should or shouldn't say.

Here's how it looks when listening to a sales call:

Acknowledgements: Savvy was created off of handy. Thanks to the amazing work of CJ Pais and contributors.

Disclaimer: Goes without saying that telling others you're running a recording/transcribe service is mandatory.